Service Center Prodim International
Prodim International BV
Attn. Repair desk
Lage Dijk 26
5705 BZ Helmond
The Netherlands
T: +31 (0)492 57 90 50
F: +31 (0)492 57 90 59
Send Back Device for Repair
Before sending back your Proliner® for service and/or guarantee please fill in the Repair Request.
Problem Description
Please give a detailed description of the problem even when you have already spoken to one of our employees. This to avoid lack of information when starting the repair.
Shipment details
Back-up measurements: Before sending back your Proliner® please make a back-up of your Proliner® measurements on your computer. Prodim International BV is not responsible for loss of measurements during repair and/or transportation.
How to pack: We advise to use our Proliner® box or our optional flight case. Make sure that it is well packed. If not, it will be transported back in a new Proliner® box for which €60,- will be charged.
What to send: Do NOT forget to send the REMOTE CONTROL with your Proliner®. Without the remote control we cannot operate the device and we have to install a new one for which €51,- will be charged.
Which courier: Prodim International BV uses FedEx www.fedex.com for all shipments. If you decide to use another courier, we will send it back with that courier and charge a handling fee of €45,-.
Which forms: If you are located outside the EU your must add a Commercial Invoice. For some countries a Temporary Export Form is necessary, please contact your Customs of Transport company. You need these forms to avoid paying import duties twice. ALWAYS state the HS code of the Proliner® on the Commercial Invoice and Temporary Export Form: HS90318034.
IMPORTANT Click here to download the shipping instructions for sending back your Proliner for repair.