Send Back Device for Repair

Before sending back your Proliner® for service and/or guarantee please fill in the Repair Request.

Problem Description

Please give a detailed description of the problem even when you have already spoken to one of our employees. This to avoid lack of information when starting the repair.

Shipment details

Back-up measurements: Before sending back your Proliner® please make a back-up of your Proliner® measurements on your computer. Prodim International BV is not responsible for loss of measurements during repair and/or transportation.
How to pack: We advise to use our Proliner® box or our optional flight case. Make sure that it is well packed. If not, it will be transported back in a new Proliner® box for which €60,- will be charged.
What to send: Do NOT forget to send the REMOTE CONTROL with your Proliner®. Without the remote control we cannot operate the device and we have to install a new one for which €51,- will be charged.
Which courier: Prodim International BV uses FedEx www.fedex.com for all shipments. If you decide to use an other courier, you are obliged to also arrange return shipment by yourself. If you don't arrange return shipment by yourself, we will send it back with FedEx.
Which forms: If you are located outside the EU your must add a Commercial Invoice. For some countries a Temporary Export Form is necessary, please contact your Customs of Transport company. You need these forms to avoid paying import duties twice. ALWAYS state the HS code of the Proliner® on the Commercial Invoice and Temporary Export Form: HS9031809190.